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Privacy Policy – How We Handle Your Information

We collect and protect the data you share when you open your account, deposit via Touch 'n Go, GrabPay, Boost dan FPX, and play across our live casino…

Account data securityPayment privacy safeguardsCookie and session trackingWithdrawal verification recordsYour data-access rights
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ezbet88 Privacy Policy – How We Handle Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about what information we hold, want to update your details, or wish to exercise your data rights, reach us through live chat, email or phone. Our support team will verify your identity, explain what data we store, and guide you through the request process where local law permits those actions.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of any page; a support agent will respond within minutes to answer privacy questions, confirm what data we hold for your account, and explain how to request updates or deletion where permitted by local regulation.

Email Support

Send your data request or privacy question to our support email address; include your registered phone number or account ID so we can verify your identity. We aim to reply within twenty-four hours with the information you need or next steps for exercising your rights.

Phone Line

Call our Malaysia support number during business hours to speak directly with an agent about your data. They will confirm your account details, answer questions about what we collect and why, and log any request to access, correct or delete your information where local law permits.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt payment data when you deposit or withdraw via Touch 'n Go, GrabPay, Boost dan FPX, restrict database access to authorised staff, and log every action taken on your account.

Payment Encryption

Every deposit and withdrawal through Touch 'n Go, GrabPay, Boost dan FPX is encrypted end-to-end; your card or wallet credentials never reach our servers in plain text, and transaction logs are stored in a secure database with limited access so only authorised personnel can process refunds or investigate disputes.

Session Cookies

We place a small cookie on your device when you log in; it keeps you authenticated as you move between live tables, slot rooms and the sportsbook without re-entering your password each time. The cookie expires when you log out or after a set period of inactivity, and you can clear it anytime in your browser settings.

Account Security Logs

We record login timestamps, device types and IP addresses to detect suspicious activity such as multiple failed login attempts or access from an unusual location. If we spot a pattern that suggests account takeover, we may temporarily lock your account and ask you to verify your identity via email or phone before restoring access.

Data Retention Policy

Transaction records, game history and communication logs are kept for the period required by applicable Malaysian regulation, typically several years. Once that retention window closes we securely delete the data; you can request early deletion where local law permits, and we will assess whether the request conflicts with any ongoing legal or compliance obligation.

Third-Party Sharing

We share your payment details only with the processor handling your Touch 'n Go, GrabPay, Boost or FPX transaction, and we pass basic identity data to verification partners when required by local regulation. We never sell your information to marketing firms or data brokers; every external partner is bound by a contract that requires them to protect your data and use it only for the stated purpose.

Access and Correction Requests

Contact support to request a copy of your data, correct an error in your profile, or ask us to delete your account and associated records where permitted by local law. We will verify your identity, provide the information or make the change within a reasonable timeframe, and explain any legal reason if we cannot fully honour the request.

Privacy Policy FAQ

Browse answers to the questions we hear most often about data collection, cookies, retention periods and your rights. If your question is not covered here, reach out through live chat, email or phone and we will walk you through the specifics.

We ask for your email address, phone number, date of birth and chosen currency during registration. When you deposit via Touch 'n Go, GrabPay, Boost or FPX we also collect payment details and transaction history to process the transfer, comply with verification requirements where local law applies, and prevent duplicate or fraudulent accounts.

We place a session cookie on your device when you log in; it keeps you authenticated as you browse live tables, slot rooms and the sportsbook without re-entering your password. You can disable cookies in your browser settings, but some features such as staying logged in or saving your language preference may stop working.

We share payment details only with the processor handling your Touch 'n Go, GrabPay, Boost or FPX transaction, and we pass basic identity information to verification partners when required by local regulation. We never sell your data to marketing firms or data brokers, and every external partner is contractually bound to protect your information.

We retain transaction logs, game history and communication records for the period required by applicable Malaysian law, typically several years. Once that retention window closes we securely delete the data; you can request early deletion where local law permits, and we will assess whether the request conflicts with any ongoing legal or compliance obligation.

Yes; contact support via live chat, email or phone and ask for a data access request. We will verify your identity and provide a report listing the information we hold, including registration details, transaction history, session logs and communication records, within a reasonable timeframe where local law permits such requests.

Reach out to support with your correction or deletion request; include your registered phone number or account ID so we can verify your identity. We will update incorrect details promptly, and for deletion requests we will close your account and remove associated data where permitted by local regulation, explaining any legal reason if full deletion is not possible.

Every deposit and withdrawal through Touch 'n Go, GrabPay, Boost or FPX is encrypted end-to-end; your wallet credentials never reach our servers in plain text. Transaction logs are stored in a secure database with access limited to authorised personnel, and we monitor for suspicious activity such as unusual withdrawal patterns or multiple failed login attempts.

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